Company 

As industry experts, Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies with its one of a kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a complete integrated solution made with our end users top of mind. If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you.

Summary/Objective

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager, specializing in overseeing our license plate recognition (LPR) vendors. In this role, you will be responsible for ensuring the successful implementation, integration, and ongoing support of our LPR solutions for our valued customers. As a friendly helper, you will play a crucial role in maintaining strong relationships with both customers and vendors, ensuring their satisfaction, and driving business growth.

Essential Functions 

  • Vendor Management: Act as the primary point of contact for our license plate recognition vendors, developing and maintaining strong working relationships. Collaborate with vendors to ensure smooth implementation, ongoing support, and timely issue resolution.
  • Customer Onboarding: Facilitate seamless onboarding experiences for new customers by coordinating with LPR vendors to ensure proper integration and configuration of solutions. Provide training and guidance to customers on system usage and best practices.
  • Customer Relationship Management: Proactively engage with customers to understand their unique requirements, challenges, and goals. Develop a deep understanding of their use cases and provide tailored solutions to maximize customer satisfaction.
  • Issue Resolution: Identify and address any technical or operational issues faced by customers promptly and effectively. Collaborate with vendors, internal teams, and customers to troubleshoot problems and provide timely resolutions.
  • Solution Enhancement: Gather feedback from customers regarding their needs, pain points, and enhancement requests. Work closely with LPR vendors and internal product teams to drive continuous improvement and develop new features aligned with customer requirements.
  • Renewals and Expansion: Collaborate with sales teams to support contract renewals and identify upselling opportunities. Ensure customers are aware of the value they’re receiving and drive customer retention and expansion.
  • Data Analysis: Utilize customer data and analytics to identify trends, patterns, and opportunities for optimization. Provide insights to vendors and internal teams to improve product performance and customer experience.
  • Customer Advocacy: Be a passionate advocate for customers, ensuring their voice is heard within the organization. Collaborate with cross-functional teams to prioritize customer needs and influence product roadmaps accordingly.

Competencies

  • Passionate about Customer Success
  • Demonstrates strong work ethic and hustle
  • Excited about working in a fast paced environment
  • Energized by solving customer’s problems
  • Self-starter mentality with a willingness to learn, take initiative, and produce results
  • Highly adaptable and embraces change
  • Demonstrates strong follow-through
  • Works well in a team environment
  • Thrives in a “start-up” phase of a business

Education and Experience

  • Bachelor’s degree in business, computer science, or a related field (preferred).
  • Proven experience in customer success, account management, or a similar customer-facing role.
  • Strong knowledge of license plate recognition technology and vendors in the market.
  • Excellent communication and interpersonal skills with the ability to build rapport with customers and vendors.
  • Exceptional problem-solving and analytical abilities to identify and resolve issues effectively.
  • Strong organizational skills to manage multiple customers and projects simultaneously.
  • Self-motivated and proactive with the ability to work independently and as part of a team.
  • Proficiency in CRM software and data analysis tools.

Benefits

Competitive compensation package

Competitive bonus plan

Full suite of medical benefits, including dental, vision, pet insurance, 401k.

PTO and holidays

Position Type / Location 

This is a full-time, salaried position. Based in Fort Worth, TX with a hybrid, work-from-home remote model.  Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States