Opportunity within sight

Group of young professionals smiling in a conference room
  • Summary/Objective

    As the Technical Support Team Lead, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and equipment such as laptops, servers, in vehicle processors, and cameras. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and detailed documentation in the ticketing systems.  The Technical Support Team Lead will be responsible for overseeing the daily operations of technical support team, assigned by product line, as well as participating as an active member of that team.  This position will collaborate with the Technical Support Supervisor and/o the head of Operations to deliver exceptional support to customer through phone, email and chat. The Technical Support Team Lead, I will be expected to lead by example, organize work, build reports, handle escalations, and ensure shift coverage throughout the week and on holidays, as well as ad hoc projects, and training. The Technical Support Team Lead will work within the Technical Support department and report to the Technical Support Manager.

     

    Essential Functions

    • Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person
    • With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, in vehicle processors, and IP cameras
    • Be the main point of contact for Insight’s Technical Support Team​ Lead is to respond to and resolve all client’s concerns
    • Serve as a mentor and provide oversight, coaching, training, knowledge resource, and escalation point for lower Tier Support employees
    • Ensure timely and accurate set up of all systems
    • Phone Support during regular business hours and on-call availability during off hours on an as needed basis
    • Test systems to ensure they are working correctly
    • Meet deployment timelines and give accurate assessments of completion dates for installations
    • Maintain a log of customer interactions within the ticket system for future learning
    • Help with the creation of training material and training videos
    • Monitor Chat sessions to ensure coverage for volume of sessions, monitor unanswered sessions and quality of sessions
    • Build credibility and trust within the support group
    • Oversee the day-to-day operations of the Product Specific Law Enforcement Technical Support Team
    • Record and track team SLAs and workflows
    • Monitor team performance and report on metrics

     

    Competencies

    • Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process
    • Demonstrate good judgment using facts and analytics
    • Highly organized and efficient with strong attention to detail
    • Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies

     

    Education and Experience

    • 2-5 Years’ experience working in a fast-paced customer service/support role
    • Associates degree in Business Administration or equivalent education/work experience
    • Previous experience with License Plate Recognition Cameras is desired

     

    Benefits

    • Competitive compensation package
    • Full suite of medical benefits, including dental, vision, pet insurance, 401k.
    • PTO and holidays

     

    Position Type / Location

    This is a full-time, exempt, and salaried position. Based in Mid to Southern Florida. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

     

    Physical Requirements

    This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e., business office with computers, phone, printers, light foot traffic.

     

    EEO Statement

    Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

     

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

     

     

    Applicants must be legally authorized to work in the United States

  • Our ideal candidate is self-motivated, multi-task oriented, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

    Responsibilities

    • Design, develop, and maintain web applications using Laravel, Vuejs, Livewire and PostgreSQL.
    • Write clean, secure, and scalable code that follows best practices and standards.
    • Troubleshoot and debug issues and perform code reviews.
    • Implement new features and enhancements based on user feedback and business requirements.
    • Collaborate with other developers, designers, and project managers to ensure timely and successful delivery of projects.
    • Stay updated with the latest web technologies and trends.

    Qualifications

    • 3+ years of relevant work experience
    • Proficient in HTML, CSS, SQL, Ajax, and RESTful APIs
    • Familiar with Git, Composer, NPM, Webpack, GraphQl.
    • Experience with testing tools such as PHPUnit and Jest.
    • Knowledge of web security, performance optimization.
    • Excellent communication, problem-solving, and teamwork skills.
    • Must be able to speak English fluently.
    • Position is 100% remote and should have had experience working remotely.
    • Portfolio of previous web projects that demonstrate your skills and abilities.

     

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Benefits:

    • Competitive compensation package including base pay and production bonus
    • Excellent benefits package including Health, Dental and Vision.
    • 401K with company match
    • Paid Time Off
    • Industry leading equipment
    • Culture of Employee Recognition

    Applicants must be legally authorized to work in the United States

  • Company 

    As industry experts, Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies with its one-of-a-kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a complete integrated solution made with our end users top of mind. If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you.

    Summary/Objective

    We are seeking a highly motivated and results oriented Media Marketing Manager. As the Media Marketing Manager, you will be responsible for developing and executing comprehensive lead generation, demand generation and branding strategies that drive qualified leads to our sales team. In collaboration with the marketing and sales teams, you will create targeted campaigns that resonate with our target audiences. The ideal candidate will possess a strong understanding of lead generation and demand generation principles, with a proven track record of success in generating high-quality leads, developing a strong brand and increasing brand awareness.

    Essential Functions

    • Develop and implement comprehensive lead generation and demand generation strategies across multiple channels, including email marketing, social media, content marketing, paid advertising, and events for multiple customer bases.
    • Own strategy, process implementation, and optimization of a lead qualification strategy
    • Own, lead, and nurture strategy to maximize conversion for high-potential leads, leveraging key channels such as Email.
    • Work across internal business units – product, marketing, and sales to coordinate and implement demand creation marketing programs.
    • Collaborate closely with the sales team to ensure a seamless handoff of qualified leads and support sales pipeline growth.
    • Develop reports and dashboards to provide visibility into campaign results and effectiveness.
    • Manage and optimize paid advertising campaigns across various platforms, such as Google Ads, Facebook Ads, and LinkedIn Ads, to maximize lead generation and ROI.
    • Identify and research target audiences, creating detailed buyer personas to align marketing efforts with customer needs.
    • Craft compelling and engaging content, including email campaigns, social media posts, landing pages, and blog articles, to attract and nurture leads.

    Education and Experience

    • 5+ years of experience in lead generation through media marketing platforms
    • Experience in developing strategies to grow brand awareness.
    • Strong Experience in generating high-quality leads and contributing to sales growth.
    • Strong understanding of lead generation and demand generation channels, i.e., email marketing, social media, content marketing, online paid advertising, and events.
    • Experience using data and metrics to drive marketing improvements.
    • Expertise in marketing automation tools and CRM systems
    • Excellent written and verbal communication skills
    • Strong analytical and problem-solving skills
    • Ability to work independently and as part of a team.
    • Willingness to travel

    Benefits

    • Competitive compensation package
    • Full suite of medical benefits, including dental, vision, pet insurance, 401k
    • PTO & holidays

    Position Type / Location 

    This is a full-time, salaried position with a hybrid, work-from-home model.  Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

    Physical Requirements

    This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e., business office with computers, phone, printers, light foot traffic.

    EEO Statement

    Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.   Duties, responsibilities, and activities may change at any time with or without notice.

    Applicants must be legally authorized to work in the United States

  • Company 

    As industry experts, Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies with its one of a kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a complete integrated solution made with our end users top of mind. If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you.

    Summary/Objective

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager, specializing in overseeing our license plate recognition (LPR) vendors. In this role, you will be responsible for ensuring the successful implementation, integration, and ongoing support of our LPR solutions for our valued customers. As a friendly helper, you will play a crucial role in maintaining strong relationships with both customers and vendors, ensuring their satisfaction, and driving business growth.

    Essential Functions 

    • Vendor Management: Act as the primary point of contact for our license plate recognition vendors, developing and maintaining strong working relationships. Collaborate with vendors to ensure smooth implementation, ongoing support, and timely issue resolution.
    • Customer Onboarding: Facilitate seamless onboarding experiences for new customers by coordinating with LPR vendors to ensure proper integration and configuration of solutions. Provide training and guidance to customers on system usage and best practices.
    • Customer Relationship Management: Proactively engage with customers to understand their unique requirements, challenges, and goals. Develop a deep understanding of their use cases and provide tailored solutions to maximize customer satisfaction.
    • Issue Resolution: Identify and address any technical or operational issues faced by customers promptly and effectively. Collaborate with vendors, internal teams, and customers to troubleshoot problems and provide timely resolutions.
    • Solution Enhancement: Gather feedback from customers regarding their needs, pain points, and enhancement requests. Work closely with LPR vendors and internal product teams to drive continuous improvement and develop new features aligned with customer requirements.
    • Renewals and Expansion: Collaborate with sales teams to support contract renewals and identify upselling opportunities. Ensure customers are aware of the value they’re receiving and drive customer retention and expansion.
    • Data Analysis: Utilize customer data and analytics to identify trends, patterns, and opportunities for optimization. Provide insights to vendors and internal teams to improve product performance and customer experience.
    • Customer Advocacy: Be a passionate advocate for customers, ensuring their voice is heard within the organization. Collaborate with cross-functional teams to prioritize customer needs and influence product roadmaps accordingly.

    Competencies

    • Passionate about Customer Success
    • Demonstrates strong work ethic and hustle
    • Excited about working in a fast paced environment
    • Energized by solving customer’s problems
    • Self-starter mentality with a willingness to learn, take initiative, and produce results
    • Highly adaptable and embraces change
    • Demonstrates strong follow-through
    • Works well in a team environment
    • Thrives in a “start-up” phase of a business

    Education and Experience

    • Bachelor’s degree in business, computer science, or a related field (preferred).
    • Proven experience in customer success, account management, or a similar customer-facing role.
    • Strong knowledge of license plate recognition technology and vendors in the market.
    • Excellent communication and interpersonal skills with the ability to build rapport with customers and vendors.
    • Exceptional problem-solving and analytical abilities to identify and resolve issues effectively.
    • Strong organizational skills to manage multiple customers and projects simultaneously.
    • Self-motivated and proactive with the ability to work independently and as part of a team.
    • Proficiency in CRM software and data analysis tools.

    Benefits

    Competitive compensation package

    Competitive bonus plan

    Full suite of medical benefits, including dental, vision, pet insurance, 401k.

    PTO and holidays

    Position Type / Location 

    This is a full-time, salaried position. Based in Fort Worth, TX with a hybrid, work-from-home remote model.  Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

    Physical Requirements

    This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

    EEO Statement

    Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

    Applicants must be legally authorized to work in the United States