Summary/Objective

The IT Systems Administrator will be responsible for the operation and maintenance of software and hardware systems related to IT Infrastructure for the company.

Essential Functions

• Maintains, Supports and monitors the Office 365, Azure and AWS environments
• Maintain secure cloud operations and within on-prem infrastructure
• Acts as subject matter expert with Microsoft products
• Assists with system issues, support requests, escalated tickets, projects and improvement tasks
• Participate in IT and infrastructure projects

Competencies

• Proven experience working in high demand work environments
• Must have advanced knowledge of IT and Networking
• Extensive Knowledge of Cloud Architecture and VM Technologies (AWS, Azure, VMware, Hyper-V)
• Broad knowledge of Microsoft Office 365 and Teams
• Must communicate effectively both verbally and in writing
• Excellent interpersonal and customer service skills
• Must have project management and leadership skills with strong sense of ownership and urgency
• Must be able to apply creative and critical thinking
• Demonstrated strong logical and complex technical problem-solving skills

Education and Experience

• Bachelor’s degree in computer science, related field OR equivalent experience
• A minimum of 2 years relevant experience with providing frequent technical guidance to others
• 3+ years of experience with Microsoft Active Directory, Office 365, Teams, AWS, Azure, Knowledge of VPN, group policies, DNS, DCHP, Anti-virus, PowerShell and scripting

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance, 401k.
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position based in MS.  Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States

Summary/Objective

The Senior Sales Associate will be responsible for lead generation and sales activity across all verticals including Law Enforcement, Real Estate and Auto Finance. The Senior Sales Associate will develop relationships with key decision makers, qualify opportunities, track sales activity, and work opportunities to closure.

Essential Functions

• Lead Gen: Identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
• Lead Qualification: Qualify all leads in Monday.com generated from lead databases and resources, trade shows, telesales, marketing, referrals, partners, website, consultants, and call campaigns.
• Product Demonstrations: Coordinate, promote and conduct product demonstrations for prospects.
• Phone calls and Emails: Accept inbound and perform outbound telephone calls to identify sales opportunities. Meet and exceed daily call & email activity metrics.

Competencies

• Strong work ethic
• Results Driven
• Enjoy working in a fast paced, data-driven sales environment
• Energized by solving customer's problems
• Self-starter mentality with a willingness to learn, take initiative, and produce results
• Customer service focused
• Analytical
• Works well in a team environment
• Thrives in a “start-up” phase of a business
• Ability to travel at least once a month to attend trade shows or meet with clients.

Education and Experience

• 2+ year prior of sales experience
• Preferred experiences with technology and data sales
• Experience with License Plate Recognition (LPR) a plus
• Experience with Monday.com or other CRM platforms a plus
• Experience with MS Office (Excel and PowerPoint)
• Experience using outbound sales strategies
• Strong presentation skills

Benefits

• Competitive compensation package
• Competitive sales based bonus plan
• Full suite of medical benefits, including dental, vision, pet insurance, 401k.
• PTO and holidays

Position Type / Location

This is a full-time, salaried position. Based in Fort Worth, TX with a hybrid, work-from-home model.  Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States

 

Summary/Objective

As a member of the Support team, you are the first point of contact for customers and as such, you form part of the team that helps customers solve issues and minimize the impact to their business. We strive to solve customer queries by providing the best customer experience with the quickest solution. For this role, you will develop relationships and build rapport quickly with customers. In addition, you will investigate and utilize your troubleshooting skills in solving customers technical and nontechnical queries. For this, you will rely on your critical thinking skills using facts and analytics to not only fix problems but also to implement workarounds and offer suggestions for change and continuous improvement

Essential Functions

• Provide first-class customer service/support via telephone, email, chat, and any future channel
• Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly
• Communicate proactively with customers using clear, professional, and effective communication
• Leverage all approved internal knowledge base to deliver up to date service to our customers
• Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released
• Provide remote support of related hardware components.
• Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure
• Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies
• Responsible for self-developing skills and technical knowledge on new and existing products and features
• Monitor customer systems proactively to identify and solve issues
• Comply with confidentiality and license agreements
• Remain knowledgeable of customer and partner relationships

Competencies

• Previous Experience in:
  • Customer service and in communicating both written and verbal
  • Communicating technical concepts to both technical and non-technical customers
  • Building strong relationships with customers and with team members
  • Balancing time among multiple activities
  • Solving customer inquiries
  • Managing time effectively to meet deadlines
  • Foundation level in handling customers with patience, tact, and empathy
  • Troubleshooting, problem-solving, and critical thinking skills
  • Internal and external conflict resolution and negotiation skills
  • Working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements
  • Foundation level in understanding and learning complex technical topics quickly
• Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process
• Demonstrate good judgment using facts and analytics
• Highly organized and efficient with strong attention to detail
• Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies

Education and Experience

• 2-7 years of experience working in a fast-paced customer service/support role in call center environments is preferred
• Associates degree in Computer Science or equivalent education/work experience
• Previous experience with License Plate Recognition Cameras is desired

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance, 401k.
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are variable and based on business needs. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period.  May be asked to lift approximately 25 lbs.  Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States