Opportunity within sight

Company

Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, homeowners and Automotive Finance companies with its one of a kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a complete integrated solution made with our end users in mind. If you thrive in a competitive, fast-paced, mission-driven environment with industry experts, this is a game-changing opportunity for you.

Summary/Objective

As a member of the Field Support team, you will be an in-office and field point of contact for support issues, helping customers solve issues and minimize the impact to their business. We strive to solve customer queries by providing the best customer experience with the quickest solution. For this role, you will develop relationships and build rapport quickly with customers. In addition, you will investigate and utilize your troubleshooting skills in solving customers technical and nontechnical queries, relying on your critical thinking skills. The right candidate is accustomed to using facts and analytics to not only fix problems but also to implement workarounds and offer suggestions for change and continuous improvement. This work will be performed in-office with remote access tools and field work that will include on-site surveys, complete License Plate Recognition camera installations, and break fix on an as needed basis across the United States. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, diagnosing problems, and complying with laws and regulations. Must be able to travel with minimal notice.

Essential Functions

• Provide first-class customer service/support via telephone, email, chat, and any future channel
• Conducting site visits offering technical support and troubleshooting on-site issues.
• Monitor remote locations and analyzing camera performance.
• Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly
• Communicate proactively with customers using clear, professional, and effective communication
• Leverage all approved internal knowledge base to deliver up to date service to our customers
• Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released
• Provide remote support of related hardware components.
• Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure
• Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department’s competencies
• Responsible for self-developing skills and technical knowledge on new and existing products and features
• Monitor customer systems proactively to identify and solve issues
• Comply with confidentiality and license agreements
• Remain knowledgeable of customer and partner relationships
• Drafting and submitting reports to superiors and other key individuals
• Ability to work under pressure and complete tasks in a timely manner.

Competencies

• Previous Experience in:
  •  Customer service and in communicating both written and verbal
  •  A traveling Field Service Engineer position working on electronic equipment
  •  Communicating technical concepts to both technical and non-technical customers
  •  Building strong relationships with customers and with team members
  •  Balancing time among multiple activities
  •  Solving customer inquiries
  •  Managing time effectively to meet deadlines
  •  Foundation level in handling customers with patience, tact, and empathy
  •  Troubleshooting, problem-solving, and critical thinking skills
  •  Internal and external conflict resolution and negotiation skills
  •  Working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements
  •  Foundation level in understanding and learning complex technical topics quickly
• Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process
• Demonstrate good judgment using facts and analytics
• Highly organized and efficient with strong attention to detail
• Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies

Education and Experience

• 2-5 Years’ experience working in a fast-paced customer service/support role
• 1-3 Years’ experience working as a Field Service Engineer traveling in the United States or International
• Associates degree in Computer Science or equivalent education/work experience
• Previous experience with License Plate Recognition Cameras is desired

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance, 401k.
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Overtime is a potential. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States

Company

As industry experts, Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies with its one-of-a-kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a completely integrated solution made with our end users top of mind. If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you.

Summary/Objective

We are currently seeking a motivated and driven individual to join our team as a Field Sales Representative. The ideal candidate will be responsible for meeting with decision-makers at apartment complexes and homeowners associations to schedule demos of our services.

Essential Functions

● Generate leads and identify potential customers in assigned territories

● Maintain CRM in real time with updates

● Conduct sales visits and qualify potential customers

● Demonstrate the features and benefits of our license plate cameras and system

● Achieve monthly sales quotas

● Build and maintain positive relationships with customers

● Provide excellent customer service

● Attend weekly sales meetings and training sessions

Competencies

● High school diploma or equivalent

● Previous field sales experience preferred

● Excellent communication and interpersonal skills

● Ability to work independently and in a team environment

● Self-motivated and goal-oriented

● Strong work ethic

● Results Driven

● Valid driver’s license and reliable transportation

● Must be able to pass a background check

Position Type / Location

This is a full-time, salaried position. Based in Fort Worth, TX with a hybrid, work-from-home model. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

Must be physically able to operate a vehicle. Will be exposed to various weather conditions and noise levels. May be required to lift up to 25 lbs. Must be able to sit, stand walk, reach with hands/arms, climb or stoop/kneel/crouch.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States

Summary/Objective

The IT Director will lead and manage both strategic and tactical operations of the entire IT department. The IT Director will work closely with senior leadership, users, and the technology team to help determine the best way possible to meet the technology needs of the company. The goal is to ensure the agreed-upon levels of service to our employees and partners and the company’s technology is meeting its goals and objectives efficiently and reliably.

Essential Functions

· Provide the vision and leadership for the IT services being delivered to our business teams including but not limited to IT infrastructure services, technical refresh, information security, information compliancy, service desk, and our ongoing IT operations

· Help to prioritize short and long-term IT objectives

· Work to deliver projects on time and on budget

· Direct the effective delivery of company-wide backup and Disaster Recovery including planning and testing

· Oversee maintenance of hardware

· Report progress and challenges to CTO

· Optimize customer satisfaction though technology

· Ensure that the security of the company’s infrastructure and data meets or exceeds client’s requirements and industry standards

· Completes performance evaluations of direct reports

Competencies

· Proven experience working in high demand work environments

· Must have advanced knowledge of IT and Network infrastructure

· Extensive Knowledge of Cloud Architecture and VM Technologies (AWS, Azure, VMware, Hyper-V)

· Extensive Knowledge of Windows Server, Linux (Redhat, Centos)

· Extensive knowledge of Microsoft Office 365 and Microsoft Teams

· Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, business case documents, and other analytical and technical documents

· Must have project management and leadership skills with strong sense of ownership and urgency

· Must be able to apply creative and critical thinking

· Demonstrated strong logical and complex technical problem-solving skills

Education and Experience

· Bachelor’s degree in computer science, related field OR equivalent experience

· A minimum of 8 years relevant experience working on IT infrastructure

· A minimum of 5 years relevant experience with Azure Gov, AWS, Hyper-V

· A minimum of 5 years relevant experience with Office 365 and Microsoft Teams

· A minimum of 5 years of experience with Windows Server, Microsoft Active Directory, Linux Redhat or Centos, VPN, group policies, DNS, DCHP, Anti-virus, PowerShell, scripting and FIPS 140 Compliant Algorithms.

· A minimum of 3 years of experience with SonicWall firewalls and Aruba switches.

· A minimum of 2 years relevant experience with providing frequent technical guidance to others

Benefits

· Competitive compensation package

· Full suite of medical benefits, including dental, vision, pet insurance, 401k

· PTO and holidays

Position Type / Location

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States